The City of Stratford takes pride in being ahead of the curve in improving accessibility and removing barriers for citizens with disabilities. We recognize the diverse needs of our community and strive to provide services and facilities that are accessible for everyone. The City promotes accessibility through the development of its policies, procedures and practices that support independence, dignity and equal opportunity for persons with disabilities.
The Accessible Standards for Customer Services Policy, Multi-year Accessibility Plan 2013 to 2017, the 2012 Accessibility Plan and the Integrated Accessibility Standards Regulation Policy outline how the City will meet or exceed the regulations set by the Province of Ontario in the Accessibility for Ontarians with Disabilities Act 2005.
To read about progress in 2013 on the City's Multi-Year Accessibility Plan, please click here.
To read about progress in 2014 on the City's Multi-Year Accessibility Plan, please click here.
To read about progress in 2015 on the City's Multi-Year Accessbility Plan, please click here.
City Council and staff work with the Accessibility Advisory Committee to create policies and guidelines to meet the needs of the community. You can help make Stratford barrier-free by reviewing the Barrier Free Policy and completing the form at the bottom of the policy if you are aware of any barriers to persons with disabilities. You can also fill out our Customer Feedback Form.
The City often works with outside parties such as contractors, consultants and community groups. Any documents that are submitted for use by the City, including but not limited to, tender documents, reports and outside board minutes, are required to meet certain accessibility standards. For assistance with preparing accessible documents, please refer to the City of Stratford Accessible Communications Reference Guide.
The City notifies city residents if there is a planned or unplanned disruption in services provided by the City, including but not limited to, an elevator repair, sidewalk construction or equipment failure. A Notice of Service Disruption by a City Department form or Notice of Service Disruption by an External Agent form will be posted in the applicable area, as well as on our website.
AODA Customer Service Training
Newly hired City employees, volunteers and all those who provide goods and services on behalf of the City are required to complete Customer Service accessibility training. The Customer Service Accessibility Training Video helps staff to better serve customers with disabilities. The Quiz is to be completed by all newly hired employees and new volunteers, and then printed out, signed and submitted to your hiring contact or volunteer coordinator.
AODA Basic Integrated Accessibility Standards Regulation (IASR) Training
Newly hired City employees, new volunteers and providers of goods and services on behalf of the City are required to complete this one-hour web-based AODA introductory training course which covers General Requirements and the Information and Communications, Employment, Transportation and Design of Public Spaces sections of the Integrated Accessibility Standard. Also includes are an introduction to the Ontario Human Rights Code, and to the City of Stratford's Multi-year Accessibility Plan.
The trainee, having viewed the course videos and read the Multi-year Plan summary, should print out and sign the Course Completion Form, and give it to his or her department's Administrative Assistant.
AODA Employment Standard Training
City staff with responsibility for recruiting and/or accommodating employees are required to complete the Employment Standard training, and may do so by following this link, which leads to the training course page AODA Employment Standard Training. Once you have viewed the training course, please print out and sign the training course page and submit it to you department's Administrative Assistant. The course takes about one hour to complete.
AODA Transportation Training
Stratford Transit and Stratford Parallel Transit staff are required to complete either live or web-based training on the requirements of AODA Transportation Standard and related topics. To take the web-based course, please follow this link to the training course page AODA Transportation Standard Training. Once you have viewed the training course, please print out and sign the training course page and submit it to your department's Administrative Assistant. The course takes about one and a half hours to complete.
If you require a document in an alternate format, please contact City Hall at 519-271-0250 ext 237 or TTY at 519-271-5241 or e-mail the Clerk's Division.